1) If you can access your account Control Panel, but cannot access your account via F.T.P, the F.T.P configurations may be incorrect.

2) If you are denied access AFTER entering your userid and password, you may be using the wrong password. Check the activation notice sent to you via email when the account was first set up. If you changed your password and it doesn't seem to be working, contact support to reset your password.

3) If you cannot connect at all, or connect and then "hang", there may be problems with connectivity. Either wait until connectivity is restored and try again, or contact your local ISP for information on possible network problems.